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Create & Print Your First Label

GBcommerce Content Team

Updated

Article Contents:

  1. Configure Your Shipment
  2. Create & Print Print Your Label
  3. Post-Shipping Tasks
    1. Marketplace Notifications
    2. Track Shipments
    3. Reprint a Label
    4. Void a Label
  5. What's Next?

Shipping an order with GBcommerce includes two basic steps: configuring the shipment and creating & printing the label. For your first label, we'll take you through the process step-by-step so you fully understand how it works. Once you have created the label, GBcommerce automatically moves the order into the Shipped status and notifies your selling channel for you.

If you haven't yet imported any orders into GBcommerce but still want to create a label, you can create a manual order first, then follow the instructions in this article. Alternatively, you can create a label with our Rate Calculator, which you can do at any time, even when you don't have any orders in GBcommerce.

To create a label successfully in GBcommerce, at a minimum, you must set your Ship From location, shipment weight, service class, and package type. Some service classes will also require you to enter the package dimensions. We recommend you always enter package dimensions to ensure you get the most accurate rates and avoid the possibility of the carrier billing you additional fees for inaccurate shipment details.

In GBcommerce, you can configure all of these options in the Configure Shipment Widget, which appears in the Shipping Sidebar when you have selected an order.

If you do not see the Configure Shipment Widget, make sure you have checked the option to Show Sidebar.

To configure your first shipment:

  1. Select an order from the Orders grid.

    You'll see the Configure Shipment Widget in the Shipping Sidebar.

    If you don't yet have any orders in GBcommerce, you can create a manual order first or create a label using the Rate Calculator instead.

  2. Select your Ship From location.

    If you have not added a Ship From location yet, choose "Add Ship From Location" to first enter the address you'll ship your package from

  3. Enter the shipment weight.

  4. Select the desired service from the Service drop-down menu.

    If you select a service from a GBcommerce Carrier but did not complete the Carrier Setup on the Onboard screen, you'll be prompted to enter your payment method when you create the label.

  5. Select the desired package type from the Package drop-down menu.

  6. Enter your package dimensions.

    While not all services require package dimensions, we recommend always adding dimensions to ensure you receive the most accurate rate. For carriers that use dimensional weight, adding dimensions can sometimes qualify the shipment for additional discounts and help avoid unexpected fee adjustments later.

You should see the Rate in GBcommerce automatically adjust as you enter your shipment details. GBcommerce sends your shipment details to the carrier for the rate estimate as you enter them! If you'd like to view multiple rates for different services and different carriers before deciding which carrier and service to choose, click the rate browser icon . It will use the details you've already entered to show you the rates for the different available services.

If an alert icon ("Address Verification Warning" icon, a white exclamation point inside an orange triangle) appears instead of a rate, it may be because the details you entered are not acceptable for the selected service type. Click the alert icon to view the alert message and then adjust your shipment configuration as needed.

Once you have configured your shipping options, you are ready to create and print your label!

Printer Settings for Labels!

If you have never printed a shipping label from your workstation or printer, we recommend you first confirm that your printer preferences are set correctly.

Review the Printer Setup (macOS) or Printer Setup (Windows) articles for instructions on how to configure your printer preferences to print shipping labels.

  1. Click the Create + Print Label button.

    If you've selected a GBcommerce Carrier's service but did not complete the Carrier Setup on the Onboard screen, you'll be prompted here to add your label payment method and add funds to the balance used to purchase your labels.

  2. Follow the on-screen instructions to complete the payment method setup. This payment method is used to purchase your labels and will not affect your GBcommerce trial or apply a subscription plan to your account.

    As soon as you have completed the payment method setup, GBcommerce requests the label from the carrier. You will then see the label appear in the print label pop-up.

    The print label pop-up gives you three options to print. Since this is your first label, the quickest and simplest method is the browser print option.

  3. Choose the browser print icon ICON_PRNT_BrowserPrint.png and select your label printer in the printer list. Click Print.

    This will instruct your web browser to send the label directly to your printer. Your label will print, and you can then affix it to the shipment and send it on its way!

Congratulations! You just shipped your first order using GBcommerce!

Learn About Other Printing Methods

GBcommerce provides two other options for printing so you can choose what works best for your workflow: Download and Print through GBcommerce Connect.

  1. Download: Easily download shipping labels as a PDF file, which you can then open and print using your preferred PDF viewer and printer.
  2. Print through GBcommerce Connect: Utilize the GBcommerce Connect desktop application to print labels directly from GBcommerce, bypassing the need for downloads and simplifying the process.

These options ensure that you have the flexibility to integrate seamlessly with your existing processes and equipment.

After shipping a parcel, you might want to check store notifications and track the shipment. GBcommerce offers tools for both, as well as the ability to reprint and void labels.

Marketplace Notifications

  1. The Shipment Details
    image

    Open the Shipment Details by clicking on the shipment number or by double-clicking the shipment record in the Shipments grid.

  2. The Shipments Grid

    Click the Shipments tab to access the Shipments grid, where each notification has its own column.

Status ColorDetails
Light Grey

The notification has not been attempted.

These notifications contain no additional text.
Dark Grey

The notification occurred successfully.

These notifications will also include the text Notified or Sent.
Red

The notification failed. These notifications will also include the text Failed.

To view the failure reason, hover your cursor over the red icon.

To resend the notification, go to the Other Actions menu in the Shipments tab and choose Send Notification.

Send Shipment Notification Emails to Your Customers

To have GBcommerce send shipment notification emails directly to your customers, please review the Customer Notifications article.

Track Shipments

GBcommerce displays a shipment’s tracking number in the Order Details screen, the Shipment Details screen, and the Tracking # column in the Shipments grid. Click the tracking number to view the shipment's progress on the carrier’s tracking page.

Order Details Screen

Shipment Details Screen

image

Shipments Grid

image

To ensure you have the most recent tracking information, click the Update Tracking button.

image

For most carriers and services, GBcommerce automatically receives tracking updates, indicating the shipment's status as In Transit (with a black truck silhouette and speed lines) or Delivered (with a white checkmark inside a black circle). These updates are visible directly within GBcommerce.

Verify Auto-Tracking is Supported by Carrier

Not all carriers and services support auto-update tracking. Please refer to the list of supported carriers and services for more information.

Reprint a Label

If you need to reprint a label—whether due to a printer malfunction or if the original was lost before being applied to the parcel—you can do so without affecting your shipment limit or incurring additional postage. The reprinted label will have the same tracking number as the original.

Reprint the label from the Shipments grid, the Orders grid, or the Order Details screen.

From the Shipments Grid or Orders Grid

  1. Select the shipment in the Shipments grid or the Orders grid.
  2. Expand the Print menu and choose Label.
    image

    The Print Preview screen will open, displaying a preview of your shipping label.

  3. Select the Download button to download the label to your computer, or choose the printer you want to use and click the Print through GBcommerce Connect button to print the label.

From the Order Details Screen

  1. Select the shipment in the left-side panel.
    image
  2. Click the Shipment Actions button and select Print > Label.
    image

    The Print Preview screen will open, displaying a preview of your shipping label.

  3. Select the Download button to download the label to your computer, or choose the printer and click the Print through GBcommerce Connect button to print the label.

Void a Label

To void a label in GBcommerce:

From the Shipments Grid

  1. Select the Shipment in the Shipments grid.
    image
  2. Click the Void Label button.
    image
  3. Click Continue in the pop-up that appears.

    message will appear to let you know if the label has been successfully voided.

From the Order Details Screen

  1. Click the order number in the Orders Grid to open the Order Details screen.
  2. Select the shipment in the left-side panel.
    image
  3. Click the action menu in the Shipment Review Card and select Void Shipment.

For carriers that charge you immediately upon label creation (such as GBcommerce Carriers), the label amount will be refunded to your postage balance right away. For post-billed carriers (like UPS or FedEx), no refund is necessary, as you are only charged for the labels you actually use.

Voiding a label will move the order from the Shipped status back to the Awaiting Shipment status. The voided label will appear in the Voided Shipments card on the Order Details screen.

image

Review our Void Labels article to explore additional methods for voiding labels in GBcommerce.

Now that you've successfully shipped your first parcel using GBcommerce, you might be wondering what to do next. Here are a few suggestions to help you get started:

  1. Set up shipment notification emails in GBcommerce to ensure your customers receive an email with their tracking information as soon as their order has shipped.
  2. Create automation in GBcommerce to configure your shipments automatically based on the criteria you specify.
  3. Explore GBcommerce's order management features, such as searching and sorting, filters, and order tags, to streamline your shipping process and become proficient in no time!
  4. Install GBcommerce Connect to use a USB scale for sending shipment weights to GBcommerce, and configure your account to print labels from anywhere.
  5. Create a branded experience for your customers with customized packing slips, email templates, and your own branded tracking page.
  6. Visit the ONYX Products - Recommended for GBcommerce store for printers, scales, and printing supplies.
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